FAQ
Frequently Asked Questions
Welcome to Zeno's comprehensive FAQ section. Here you'll find answers to the most common questions about our TikTok advertising platform, account management, and support services.
📄️ What is exaggerated content ads?
What is exaggerated content and why do ads get rejected or banned because of this type of content?
Learn about exaggerated content and how to avoid ad rejections →
📄️ Why should we follow the best practice of TikTok?
We need to follow TikTok's best practices because these practices have been tested and recommended by TikTok itself.
Discover TikTok best practices for better performance →
📄️ How can I connect with Zeno's support team?
If you have any question, please contact the Livechat team and the AM team here
Get in touch with our support team →
📄️ How to pass the verification process of Zeno
At Zeno, we take the security and safety of our customers very seriously. That's why we require account verification for all our clients who create an account with us.
Complete guide to account verification →
📄️ Why TikTok ads aren't spending
Common issues and solutions for TikTok ads that aren't spending properly.
Troubleshoot ad spending issues →
🗃️ Zeno TikTok Ad Account
Complete guide to managing your Zeno TikTok ad account.
Learn about account management →
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Still Need Help?
If you can't find the answer to your question in our FAQ, our support team is here to help:
- Live Chat: Available 24/7 on the platform
- WhatsApp: Direct contact with Account Managers
- Email: support@zenomedia.com
- Facebook: Zeno Media Facebook Page
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