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Zeno Pricing & Fee

Effective from: 29/09/2025

Each normal customer can have up to 2 ad accounts. The total fee customers need to pay = Service Fee + Gate Fee. Please see the table below for details:

Pricing Structure​

Service Fee + Gate Fee​

The total cost for using Zeno's TikTok advertising services consists of two components:

  • Service Fee: Zeno's platform and service charges
  • Gate Fee: Payment processing and gateway fees

Account Limits​

  • Standard Customers: Up to 2 ad accounts per customer
  • Premium Customers: Additional accounts available upon request
  • Enterprise Customers: Custom account limits based on agreement

Fee Components​

Service Fee​

  • Platform Access: Access to Zeno's TikTok management platform
  • Account Management: Professional account management services
  • Technical Support: 24/7 technical support and assistance
  • Campaign Optimization: AI-powered campaign optimization tools
  • Reporting & Analytics: Comprehensive reporting and analytics dashboard

Gate Fee​

  • Payment Processing: Secure payment processing fees
  • Gateway Charges: Third-party payment gateway fees
  • Currency Conversion: International currency conversion fees (if applicable)
  • Transaction Security: Advanced security and fraud protection

Payment Methods​

Supported Payment Methods​

  • Credit Cards: Visa, Mastercard, American Express
  • Digital Wallets: PayPal, Airwallex
  • Cryptocurrency: USDT (Ethereum, Tron, BSC, Polygon)
  • Bank Transfers: Wire transfers, ACH, SEPA

Payment Processing​

  • Processing Time: Immediate to 24 hours depending on method
  • Security: Bank-level security and encryption
  • Compliance: Full PCI DSS compliance
  • Support: 24/7 payment support

Pricing Tiers​

Standard Plan​

  • Service Fee: Competitive rates based on ad spend
  • Gate Fee: Standard processing fees
  • Account Limit: Up to 2 ad accounts
  • Support: Standard support included

Premium Plan​

  • Service Fee: Reduced rates for higher volume
  • Gate Fee: Preferred processing rates
  • Account Limit: Up to 5 ad accounts
  • Support: Priority support included

Enterprise Plan​

  • Service Fee: Custom pricing based on volume
  • Gate Fee: Negotiated processing rates
  • Account Limit: Unlimited ad accounts
  • Support: Dedicated account manager

Fee Calculation​

How Fees Are Calculated​

  1. Ad Spend: Based on total advertising spend
  2. Service Fee: Percentage of ad spend
  3. Gate Fee: Fixed or percentage-based processing fee
  4. Total Cost: Service Fee + Gate Fee

Fee Transparency​

  • Clear Breakdown: Detailed fee breakdown for each transaction
  • Real-time Calculation: Fees calculated in real-time
  • Historical Records: Complete fee history and records
  • Invoice Generation: Professional invoices for all charges

Billing Information​

Billing Cycle​

  • Monthly Billing: Standard monthly billing cycle
  • Usage-based: Fees based on actual usage and ad spend
  • Prepaid Options: Prepaid credits available
  • Postpaid Options: Pay after usage billing available

Invoice Management​

  • Automatic Invoicing: Automatic invoice generation
  • Download Invoices: Download invoices from platform
  • Payment History: Complete payment history
  • Tax Documentation: Tax-compliant documentation

Cost Optimization​

Ways to Reduce Costs​

  • Volume Discounts: Higher volume = lower rates
  • Long-term Contracts: Discounts for annual commitments
  • Efficient Campaigns: Optimized campaigns reduce overall costs
  • Payment Method Selection: Choose cost-effective payment methods

Cost Management Tools​

  • Budget Controls: Set spending limits and alerts
  • Cost Tracking: Real-time cost tracking and monitoring
  • Reporting: Detailed cost analysis and reporting
  • Optimization: AI-powered cost optimization recommendations

Refund Policy​

Refund Eligibility​

  • Service Fees: Refundable under certain conditions
  • Gate Fees: Non-refundable processing fees
  • Unused Credits: Refundable unused account credits
  • Policy Compliance: Must comply with refund policy terms

Refund Process​

  • Request Submission: Submit refund request through platform
  • Review Process: 1-5 business days for review
  • Processing Time: 10-15 business days for processing
  • Payment Method: Refunded to original payment method

Support & Assistance​

Billing Support​

  • Billing Questions: Contact billing support team
  • Payment Issues: Technical payment support
  • Invoice Inquiries: Invoice and documentation support
  • Refund Assistance: Refund process guidance

Contact Information​

Important Notes​

Fee Updates​

  • Effective Date: Fees effective from 29/09/2025
  • Update Notifications: Advance notice of fee changes
  • Grandfathering: Existing customers may have different terms
  • Contract Terms: Check individual contract terms

Compliance​

  • Tax Obligations: Customers responsible for applicable taxes
  • Regulatory Compliance: Fees comply with local regulations
  • Currency Fluctuations: Fees may vary with currency changes
  • Terms of Service: All fees subject to terms of service

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