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How to pass the verification process of Zeno

At Zeno, we take the security and safety of our customers very seriously. That's why we require account verification for all our clients who create an account with us. This helps us ensure that only legitimate users have access to our platform and our services, and prevents fraudulent or unauthorized activity.

Why Verification is Required​

  • Security: Protect platform and user accounts from fraud
  • Compliance: Meet regulatory and industry requirements
  • Trust: Ensure only legitimate businesses use our services
  • Quality: Maintain high standards for platform users
  • Protection: Safeguard against unauthorized access

Verification Requirements​

Required Information​

  • Valid Phone Number: Active phone number for verification
  • Contact Methods: At least one of Facebook, Telegram, or WhatsApp
  • Product Link: Link to specific product you plan to advertise
  • Business Information: Company details and business registration

Document Requirements​

  • Admin Site Screenshot: Screenshot from your website/store admin
  • Domain Verification: URL showing your business domain
  • Product Screenshots: Images of products you plan to advertise
  • Business Documentation: Business registration or license documents

Verification Process Steps​

Step 1: Account Registration​

  • Complete Registration: Fill out all required account information
  • Email Verification: Verify your email address
  • Profile Completion: Complete your business profile

Step 2: Information Submission​

  • Contact Details: Provide phone number and social media links
  • Product Information: Submit product links and descriptions
  • Document Upload: Upload required screenshots and documents
  • Review Submission: Double-check all submitted information

Step 3: Review Process​

  • Initial Review: 24-48 hours for initial assessment
  • Additional Documentation: May request additional information
  • Final Approval: 1-3 business days for final decision
  • Notification: Receive approval or rejection notification

Tips for Successful Verification​

Prepare Documents​

  • Clear Screenshots: High-quality, readable screenshots
  • Complete Information: Fill out all required fields accurately
  • Valid Links: Ensure all links are working and accessible
  • Professional Presentation: Present information professionally

Follow Guidelines​

  • Read Instructions: Carefully read all verification instructions
  • Provide Details: Give complete and accurate information
  • Be Patient: Allow time for review process
  • Respond Promptly: Respond quickly to any requests

Common Issues to Avoid​

  • Incomplete Information: Missing required details
  • Invalid Links: Broken or inaccessible links
  • Poor Quality Images: Unclear or unreadable screenshots
  • Inconsistent Information: Contradictory information across documents

Document Preparation Guide​

Business Information​

  • Company Name: Legal business name
  • Business Address: Complete business address
  • Contact Information: Business phone and email
  • Business Type: Type of business and industry
  • Registration Details: Business registration or license number

Website/Store Screenshots​

  • Admin Dashboard: Screenshot of your admin dashboard
  • Domain URL: Clear URL showing your business domain
  • Product Pages: Screenshots of product pages you plan to advertise
  • Business Information: Pages showing business details and contact info

Social Media Verification​

  • Active Accounts: Ensure social media accounts are active
  • Business Profiles: Use business profiles rather than personal
  • Consistent Information: Information should match business details
  • Public Profiles: Make profiles public for verification

Verification Timeline​

Standard Timeline​

  • Initial Submission: Immediate upon submission
  • First Review: 24-48 hours
  • Additional Requests: 24-48 hours if additional info needed
  • Final Decision: 1-3 business days
  • Total Process: 3-7 business days

Expedited Process​

  • Priority Verification: Available for enterprise customers
  • Faster Review: 24-hour review process
  • Dedicated Support: Personal account manager assistance
  • Express Approval: Same-day approval for qualified accounts

Common Verification Issues​

Information Issues​

  • Incomplete Forms: Missing required information
  • Incorrect Details: Wrong business information
  • Outdated Information: Old or outdated business details
  • Inconsistent Data: Contradictory information

Document Issues​

  • Poor Quality: Low-resolution or unclear images
  • Missing Documents: Required documents not provided
  • Wrong Documents: Incorrect or irrelevant documents
  • Expired Documents: Outdated business documents

Technical Issues​

  • Broken Links: Non-working website or product links
  • Access Issues: Cannot access admin areas
  • Upload Problems: Technical issues with document upload
  • Format Issues: Wrong file formats or sizes

Verification Success Tips​

Best Practices​

  • Complete Preparation: Prepare all documents before starting
  • Quality Check: Review all information for accuracy
  • Professional Presentation: Present information professionally
  • Follow Instructions: Carefully follow all instructions

Common Mistakes to Avoid​

  • Rushing Process: Don't rush through verification
  • Incomplete Information: Don't leave required fields blank
  • Poor Documentation: Don't submit low-quality documents
  • Ignoring Requests: Don't ignore requests for additional information

Post-Verification​

After Approval​

  • Account Activation: Full access to platform features
  • Campaign Creation: Ability to create advertising campaigns
  • Payment Setup: Configure payment methods
  • Support Access: Full access to support services

Ongoing Compliance​

  • Policy Adherence: Continue to follow platform policies
  • Document Updates: Keep business information current
  • Regular Reviews: Periodic account reviews
  • Compliance Monitoring: Ongoing compliance monitoring

Support for Verification​

Help Resources​

  • Verification Guide: Step-by-step verification guide
  • Document Templates: Templates for required documents
  • Video Tutorials: Video guides for verification process
  • Support Team: Dedicated verification support

Contact Support​

  • Verification Questions: Contact support for verification help
  • Document Issues: Get help with document requirements
  • Process Questions: Ask questions about verification process
  • Status Updates: Check verification status

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