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Auto Top-up Ad Account Balance

Step to auto top-up ad account balance.

Auto top-up to your ad account is a feature allowing you to set a threshold and the amount you want our platform to transfer to your ad account balance automatically. This feature is only applied for the active ad account.

1. Auto Top-Up Benefits:​

  • Continuous Campaigns: No more pausing of ads due to low funds.
  • Time-Saving: Set it once, and never worry about manual top-ups again.
  • Customizable: Fully control your funding threshold and amounts to fit your budget.

2. How to auto top-up your ad account balance​

On "Payment" tab

  • From the account you want to turn on this feature, click toggle "On" on the "Auto top-up" column.

  • Set up the amount that will be transferred to your ad account when it reaches your setting threshold.

  • Click "Setup" to complete your setting.

Note:

For regular user:

  • Top-up amount: minimum $10, maximum $10,000.
  • Ad account amount below threshold: minimum 200$, maximum 10,000$.

For user from METAP countries (Oman, Bahrain, Qatar, Kuwait, Saudi Arabia, UAE, Egypt, Morocco, Lebanon, Jordan, Iraq, Turkey, South Africa, and Pakistan)

  • Top-up amount: minimum $20, maximum $10,000.

  • Ad account amount below threshold: minimum 50$, maximum 10,000$.

  • If you don't have enough Zeno balance, please add funds first, then you can set it up again.

  • In case you want to turn this feature off, please turn the toggle off.

  • Click "Edit" in case you want to edit your auto top-up setting

Note:

  • You will receive an email with the confirmation that your ad account balance is added funds an amount as your setting in case of a successful transferring.
  • You will also receive an email to inform you of your insufficient balance if your balance is lower than the amount set. Please check it and top-up your Zeno account as soon as possible so that this feature is still active and has no impact on your ad delivery.

Auto Top-up Configuration​

Setting Up Auto Top-up​

  1. Navigate to Payment Tab - Go to the payment section
  2. Select Account - Choose the ad account for auto top-up
  3. Enable Toggle - Turn on the "Auto top-up" feature
  4. Set Threshold - Configure the minimum balance trigger
  5. Set Amount - Define the top-up amount
  6. Complete Setup - Click "Setup" to activate

Managing Auto Top-up​

Edit Settings​

  • Click "Edit" - Modify existing auto top-up configuration
  • Update Threshold - Change the minimum balance trigger
  • Adjust Amount - Modify the top-up amount
  • Save Changes - Apply new settings

Disable Feature​

  • Turn Off Toggle - Disable auto top-up for specific account
  • Confirm Action - Verify the feature is turned off
  • Manual Control - Return to manual fund management

Account Requirements​

Balance Requirements​

  • Sufficient Zeno Balance - Ensure adequate funds in main account
  • Minimum Threshold - Meet minimum balance requirements
  • Active Ad Account - Feature only works with active accounts

Regional Differences​

  • Regular Users - $10-$10,000 top-up range
  • METAP Countries - $20-$10,000 top-up range
  • Threshold Limits - Varies by region and user type

Notification System​

Email Notifications​

  • Successful Transfer - Confirmation when funds are added
  • Insufficient Balance - Alert when main account is low
  • Feature Status - Updates on auto top-up activity

Action Required​

  • Low Balance Alert - Top up Zeno account immediately
  • Feature Suspension - Auto top-up pauses if insufficient funds
  • Resume Instructions - Steps to reactivate the feature

Best Practices​

Optimal Settings​

  • Reasonable Threshold - Set appropriate minimum balance
  • Adequate Top-up Amount - Ensure sufficient fund replenishment
  • Monitor Regularly - Check account balances frequently
  • Maintain Reserves - Keep extra funds in main account

Troubleshooting​

  • Feature Not Working - Check account balance and settings
  • No Notifications - Verify email settings and spam folder
  • Transfer Issues - Contact support for assistance
  • Account Problems - Ensure ad account is active and approved

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