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Zeno Policy & Term of Service

1. Zeno - Fine Policy​

Policy Overview​

Zeno maintains strict policies to ensure platform integrity and compliance with advertising standards. This fine policy outlines the consequences for policy violations and non-compliance.

Fine Categories​

Minor Violations​

  • First Offense: Warning notification
  • Second Offense: $50 fine
  • Third Offense: $100 fine
  • Examples: Minor content policy violations, incorrect targeting

Major Violations​

  • First Offense: $200 fine
  • Second Offense: $500 fine
  • Third Offense: Account suspension
  • Examples: Misleading content, policy circumvention

Critical Violations​

  • First Offense: $1,000 fine
  • Second Offense: Immediate account suspension
  • Examples: Fraudulent activity, illegal content

Fine Payment Process​

Payment Timeline​

  • Notification: 24 hours after violation detection
  • Payment Due: 7 business days from notification
  • Late Fees: Additional 10% for payments over 7 days
  • Account Suspension: After 14 days non-payment

Payment Methods​

  • Credit Card: Immediate processing
  • Bank Transfer: 3-5 business days
  • Account Deduction: Automatic from account balance
  • Wire Transfer: For large amounts

Appeal Process​

Appeal Submission​

  • Timeline: 7 days from fine notification
  • Documentation: Submit evidence supporting appeal
  • Review Process: 5-10 business days
  • Decision: Final determination provided

Appeal Grounds​

  • System Error: Technical mistake in violation detection
  • Policy Misunderstanding: Genuine misunderstanding of policy
  • Extenuating Circumstances: Special circumstances warranting leniency
  • Evidence Submission: Provide supporting documentation

Account Suspension​

Suspension Triggers​

  • Repeated Violations: Multiple policy violations
  • Non-Payment: Failure to pay fines
  • Critical Violations: Serious policy breaches
  • Fraudulent Activity: Deceptive or illegal practices

Suspension Process​

  • Immediate Effect: Account suspended immediately
  • Notification: Email and platform notification
  • Appeal Rights: 30 days to appeal suspension
  • Reinstatement: Possible after compliance demonstration

Compliance Requirements​

Ongoing Compliance​

  • Policy Updates: Must stay current with policy changes
  • Training Requirements: Complete compliance training
  • Regular Audits: Periodic account reviews
  • Documentation: Maintain compliance records

Best Practices​

  • Content Review: Pre-approve all advertising content
  • Policy Training: Regular team training on policies
  • Compliance Monitoring: Implement internal compliance checks
  • Documentation: Keep records of compliance efforts

Contact Information​