Skip to main content

Autopayment Policy

This policy aims to provide specific and clear information regarding the use of the Auto Topup feature on the Zeno platform. By accepting this policy, users allow the system to automatically transfer funds from their Zeno account to the Ads account when a predetermined threshold is reached.

Auto Topup Feature Overview​

The Auto Topup feature is designed to ensure uninterrupted campaign delivery by automatically refilling your ad account balance when it falls below a specified threshold.

How Auto Topup Works​

Automatic Process​

  1. Balance Monitoring - System continuously monitors account balance
  2. Threshold Detection - Triggers when balance falls below set amount
  3. Payment Processing - Automatically charges configured payment method
  4. Fund Transfer - Transfers funds to ad account
  5. Notification - Sends confirmation email/SMS

Configuration Options​

  • Threshold Amount - Set minimum balance trigger (e.g., $50)
  • Topup Amount - Configure refill amount (e.g., $200)
  • Payment Method - Select preferred payment option
  • Frequency Limits - Control maximum topups per day/week

User Responsibilities​

Account Setup​

  • Valid Payment Method - Must maintain active payment method
  • Sufficient Funds - Ensure payment method has adequate funds
  • Account Monitoring - Regularly check account status
  • Policy Updates - Stay informed of policy changes

Payment Authorization​

  • Explicit Consent - Must explicitly enable Auto Topup feature
  • Payment Authorization - Authorize automatic charges
  • Method Updates - Keep payment information current
  • Cancellation Rights - Can disable feature at any time

Terms and Conditions​

Automatic Charges​

  • Authorization Required - User must explicitly authorize automatic charges
  • Payment Method - Charges will be made to designated payment method
  • Amount Limits - Cannot exceed configured topup amounts
  • Frequency Limits - Subject to daily/weekly limits

Liability and Limitations​

  • User Responsibility - User responsible for maintaining valid payment method
  • Failed Payments - Failed payments may result in campaign suspension
  • Service Interruption - Zeno not liable for service interruptions due to payment failures
  • Policy Changes - Zeno reserves right to modify policy with notice

Disabling Auto Topup​

How to Disable​

  1. Platform Settings - Navigate to account settings
  2. Auto Topup Section - Find Auto Topup configuration
  3. Disable Feature - Toggle off Auto Topup
  4. Confirmation - Confirm disabling action

Effects of Disabling​

  • Manual Management - User must manually manage account balance
  • Campaign Risk - Risk of campaign suspension due to low balance
  • Monitoring Required - Must actively monitor account balance
  • Re-enablement - Can re-enable feature at any time

Contact Information​